Shipping conditions
Shipping & Delivery — Faith Worldwide (International)
_Last updated: July 2025_
This page explains how we produce and ship your order, the delivery timeframes you can expect, and what to do if something goes wrong.
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1) Production (Print‑on‑Demand)
- **Made to order.** All Faith Worldwide products are produced individually after you place an order (print‑on‑demand).
- **Local production where possible.** We work with **Gelato** and regional production partners so your item is made as close as possible to the delivery address to reduce transport distances and emissions.
- **Start of production.** Production typically begins **within 24–48 hours (1–2 business days)** after order confirmation. During peak periods or holidays, the start may be slightly delayed.
> _Note:_ Because items are made to order, changes to the shipping address or product details are only possible **before** production starts. Please contact us immediately if you need an adjustment.
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2) Fulfilment, Carriers & Tracking
- **Regional carriers.** Once your order is produced, it is handed over to regional carriers (e.g., DHL, UPS, national postal services).
- **Tracking.** You will receive an automatic tracking email as soon as your parcel ships. Tracking events may take **24–48 hours** to populate after the first scan.
- **Split shipments.** Multiple items may ship separately at no extra cost so you can receive available items sooner.
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3) Delivery Estimates (after dispatch)
Delivery times below are **estimates**, not guarantees. Customs processing, carrier capacity, weather, or peak seasons can introduce delays.
| Region | Estimated delivery after shipping |
|-------------------|-----------------------------------|
| Germany | **3–5 business days** |
| Europe (EU) | **4–7 business days** |
| USA & Canada | **5–10 business days** |
| Worldwide (other) | **7–12 business days** |
> If your parcel is time‑sensitive (gift, event), please order early to allow for unforeseen delays.
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4) Shipping Costs
- Shipping costs depend on **destination, product size/weight, and selected option** (if multiple options are available).
- All costs are shown **transparently at checkout** before you complete your purchase.
- Expedited options may be available for certain destinations.
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5) Customs, Duties & Taxes (International Orders)
- Orders shipping outside your country may be subject to **import duties, taxes, and fees** imposed by the destination country.
- These charges are **not included** in our prices and are the **recipient’s responsibility**. We cannot predict or control these amounts.
- Carriers may require payment of duties/taxes before or at delivery.
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6) Address Accuracy & Delivery Issues
- Please ensure your **delivery address** (including apartment/suite number and phone) is complete and accurate.
- If a parcel is returned due to an **incorrect or incomplete address**, repeated delivery attempts, non‑collection, or refusal, we may charge **reship fees** or issue a **refund minus outbound shipping** where permitted.
- Some carriers **cannot deliver to P.O. Boxes**; a physical street address may be required. APO/FPO/DPO delivery may not be available in all cases.
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7) Lost, Delayed or Damaged Parcels
- **Delayed:** Tracking that shows “in transit” for several days is common during customs or peak periods. If your parcel exceeds the estimate by more than **7 business days**, contact us and we will investigate.
- **Damaged:** If your item arrives damaged, **retain all packaging** and send clear photos of the product + packaging to **info@faith-worldwide.com** within **7 days** of delivery. We will arrange a replacement or refund after review.
- **Lost:** If tracking shows delivered but you did not receive the parcel, check with household members and neighbors first, then contact us. We may file a **carrier claim** and support you with a resolution.
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8) Sustainability & Packaging
- We aim to use **safe, resource‑conscious packaging** and **FSC‑certified materials** (e.g., poster paper, canvas, wooden frames) where available.
- Our **local‑production approach** reduces shipping distances and helps avoid overproduction.
- Where feasible, we minimize plastic in packaging while protecting your artwork in transit.
> _Good for you. Good for others. Good for creation._
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9) Title & Risk (summary)
- Title transfers upon delivery.
- For **EEA/UK consumer orders**, **risk of loss passes only upon delivery to you or to a person you designate** (see our Terms of Sale). For business customers, risk passes upon handover to the carrier.
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10) Questions?
If you have questions about your delivery or your order is significantly delayed, we’re here to help:
**📩 info@faith-worldwide.com**
